The allegations made in these complaints are unproven, are not at all times user of all consumers’ experiences with Advantage, and get consist of outdated pointers (about rates, bonus offers, etc.).

In the XX/XX/XXXX, I received an alert off my borrowing overseeing services that my personal education loan balance got enhanced

“I’ve an installment bundle currently have a full time income passionate percentage that has been install by way of KHESLC, it withdraw XXXX from my personal bank account thirty day period and put they for the account count XXXX and this goes on that which you few days and has since XXXX of XXXX that it page I recently gotten XX/XX/XXXX therefore i shouldn’t be inside default XXXX XXXX”

“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”

Observe that a lender that have a large clientele is probable so you’re able to supply a high level of complaints when compared to less loan providers

“We began searching phone calls of Kentucky advanced schooling after my dad passed away within the XX/XX/XXXX. I prevented the calls in the beginning then again felt like I wanted to clean up my credit therefore i answered the telephone. We thought on account of my personal aura shortly after my father introduced, this was the loan I’d a long time back. We even set up payment plans for the university so i you will pay back hello. Better when i try taking higher into the my credit history looking to to track down anything fixed We seen almost every other deceptive passion to my credit history. For example that have a couple of other societal cover wide variety regarding my membership. As well as other membership that have been perhaps not mine and have now since the come removed whenever i see my personal credit report We noticed the college that i originally got the mortgage is on there plus the membership closed. So as I am considering this Kentucky advanced schooling they suggests I’ve even produced payments that we hadn’t previous. They suggests I got the mortgage from inside the XXXX and that i did not get a loan of one to college during the XXXX. We debated it on my credit history and since I had signed a contract they asserted that it actually was legitimate. In addition reached out to the school while it finally named myself straight back, I’d an extended dialogue that have hey lady about my account I inquired this lady to deliver me the initial data files of your loan in which I experienced initially come the loan towards the company. We still have maybe not obtained one paperwork thru email. She and additionally proceeded as well as on on every process I would need to go through, which, We shared with her that has been perhaps not my financing. I am not planning pay a loan that’s not exploit I am taking action. We entitled and you can talked having a lady toward borrowing from the bank bureau who contributed me to get in touch with you guys. Delight help me to using this count because it’s likely to avoid me away from delivering my personal stimuli otherwise anything that come from the federal government such as my payday loans without a bank account in National City CA personal income tax return, ect. I don’t owe which financing, and that i can install a duplicate off 2 out-of my borrowing account. Then you may notice that I didn’t make this financing as well as have see all the deceptive passion that has been on my personal account. Many thanks for the time and I am hoping so you’re able to pay attention to back in the near future.”